Frequently Asked Questions

Frequently asked questions about wall mirrors, delivery, payment and returns. Anything not covered: sales@noveltamansions.shop.

What are the delivery charges?

Below ₹999 you pay ₹49. At or above it, delivery is included.

How quickly do you deliver?

Despatch takes 1 working day; allow roughly 2–8 days in transit.

Which ways can I pay?

UPI, or cash to the courier at delivery if your address is serviceable for it.

Can I return an item?

You have 7 days from delivery. The item must be unused and in its original packing; write to sales@noveltamansions.shop.

How soon is a refund processed?

It takes up to 7 days from approval, credited back the way you paid.

The parcel arrived damaged. What now?

Refuse the parcel if the damage is visible at the door. If you have already accepted it, send us a continuous unboxing video and photographs at sales@noveltamansions.shop within 48 hours and we replace or refund at our cost.

Where do you ship to?

Deliveries go throughout India via our carriers. Check an uncertain PIN code with us at sales@noveltamansions.shop first.

How does tracking work?

A tracking reference and carrier name are issued to you on despatch, by email and SMS.

Do you have a shop I can visit?

No. Novelta Mansions is an online retailer; the address on the site is a registered office and packing point, not a counter open to the public.

Can I have a tax invoice?

An invoice is emailed with the despatch confirmation. If it needs a business name on it, tell us before the order ships.

How do I contact you?

Email sales@noveltamansions.shop or telephone +91 96367 63771. The inbox is read by the people who pack the orders. Hours: Customer service: 11:30 AM – 8:30 PM IST, Monday to Saturday